Tom Kooken, Director of Claims
Tom Kooken has been in the automobile industry for over 7 years. Tom has worked in all facets and capacities in the automobile industry—he has sold cars, sold parts, serviced cars, and worked on cars. He has also served as the customer service manager for a Vehicle Protection Plan seller prior to his work at CarGuard.
Tom not only has the mechanical knowledge to ensure a smooth and timely claims adjudication process for our customers, he also has extensive background in customer service—and believes in going the extra mile for each and every customer.
As Director of Claims, it is Tom’s mission to ensure that each and every customer has their claim adjudicated in a prompt and fair manner. His commitment to this extends in making sure he hires the best claims staff and supervises them accordingly.
As a former customer service manager for another company, Tom knows what it’s like to have an administrator unfairly deny a claim, and works diligently to ensure that our customers are well taken care of.