Why is CarGuard an exceptional administrator?

We're glad you asked...

Customer and client service comes first!

 

We view all of our agents as partners, not just “agents” or “salesmen”. Rather, we feel and believe if you succeed, we succeed! When someone partners with CarGuard, we are willing to devote our vast array of knowledge, assistance, and help in whatever aspect we can to help our partners succeed.

 

But not only are we dedicated to making sure you have the best experience, we also know that the way we treat your customers (yes, they are YOUR customers) is vital to having a successful business and preserving the reputation of your business. That’s why all of CarGuard’s claims adjusters are trained in the art of customer service and retention. Unlike most administrators, we also talk to your customer when they have a claim!

 

Often administrators don’t interface with customers—and that causes problems. We call your customer and let them know what is going on with their claim—every step of the way, so you don’t have to! And, if for some reason we have to deny their claim, we let them know why and try to resolve their issue. This reduces the number of customer service calls to you. 

 

 

 

Your customer is your customer. Period. 

 

Often times administrators believe that once you generate a customer, it’s theirs. That means when renewals hit or customers try to re-sign up at a later date, they attempt to “re-sell” them or distribute them to “favorites” who attempt to resell them. Not us. It’s even built into our seller agreement—your customer is your intellectual property. 

 

 

 

Most importantly: Our Plans are designed for your customers.

 

Our innovative Platinum Plus and Gold Plus plans are unique! We realized that a majority of customers in our industry have between 50,000 and 90,000 at the time they purchase a protection plan. 

 

In the past with other administrators, your agent had limited options. Option 1 was to sell them an exclusionary plan, that cuts off at 100,000 or 125,000 miles, which makes a customer feel like they aren’t getting the best value. Option 2 was to sell them an extremely overpriced “comprehensive” or “stated component” plan that is usually $500.00-$1,000.00 over an exclusionary or enhanced powertrain, and have lower coverage time limits. The third, and what seems to be the most commonly used option, is to sell an enhanced powertrain plan that adds 5 years and 100,000 miles to the customer’s odometer. 

 

The problem with Option 3, is that customers often are disappointed with the coverage when they get it, since higher coverage is available (for a lower term). Our solution? Simple: our “exclusionary” and “comprehensive” plans all automatically add 5 years and 100,000 miles to the odometer (unless the salesperson specifies less) and are available up to 95,000 miles! 

 

However, once a customer reaches 100,000 miles on their odometer, the plan automatically becomes a powertrain plus plan, which still covers the most important parts of their vehicle. This plan allows us to “kill two birds with one stone” because they still get the longest coverage terms and get to keep their exclusionary or comprehensive plan without having to take out a new plan when their odometer hits 100,000 miles. 

 

Of course, we still offer the traditional powertrain enhanced, powertrain plus, and powertrain options. 

 

 

 

Our plans are designed to keep your customers.

 

Reading through a coverage book of most administrators looks like reading a “gotcha” contract written by high-paid attorneys who write in every contingency in the contract to protect the administrator from any contingent liability. They show no regard to the language, clarity, or way it is written. This often scares off savvy consumers who read their contract. Our contracts are different! All of our contracts are easy to read, do not contain “scary” or “restrictive” language, and contain things that customers love, such as: 

 

Limits of Liability. Our limits of liability are the highest in the industry. They are $12,500 or Actual Cash Value, whichever is more. So, if your customer has a BWM worth $30,000, we will pay up to $30,000 in claims! Conversely, if your customer has a car worth $5,000.00 we will pay up to $12,500.00 worth of claims. 

 

First Day Rental on ALL covered repairs. All of our plans have first day rental on all covered repairs! This means that if your customer’s repair lasts 5 minutes or 4 hours, they get their first day of rental paid for!

 

Customers can change their own oil! We are currently the only administrator that allows customers to change their own oil! Most contracts have language that expressly prohibits this practice.

 

No dollar limit on towing. Most administrators place dollar limits on towing. We don’t! 

 

Our contracts are written to be fair, which is the way your customer deserves to be treated.

 

 

Our pricing is very competitive.

 

We have developed some of the service contract industry’s most competitive pricing! By having competitive pricing that allows you to keep more customers, retain higher profits, and pass your savings off to your customer! 

 

 

We are innovative.

 

Unlike many companies, we are constantly trying to create, innovate, and offer new products in the marketplace. We love new suggestions on how to improve our service, our operations, or our plans! We encourage any of our selling partners to make suggestions so we can improve our offerings, our company, and by doing so the overall service contract industry.

 

All of our contracts are fully insured.

 

Many administrators are not insured. This means that if something would happen to that company, the customer would be out of luck. CarGuard is fully insured through a Contractual Liability Insurance Policy (CLIP) issued through Wesco Insurance Company, which is a subsidiary of AmTrust Financial (which has an "A" rating on the AmBest Index), so each CarGuard contract holder and partner can take comfort knowing we are backed by one of the most stable insurers in the industry. 

 

 

Call us today for more information on partnering with CarGuard Administration. We would love to hear from you.